Professional services that meet all fire protection system needs.
After-Sales Service Process
01
Step 1
Customer Inquiry Handling Process
Contact Method: Report issues through the sales staff in charge.
Data Recording: Record customer details such as name, phone number, order number, and problem details.
02
Step 2
Problem Analysis and Initial Inspection
Preliminary Assessment of the Issue Based on Customer Information
Check Product/Service Warranty (if applicable)
03
Step 3
Providing Initial Guidance to the Customer (if the issue can be resolved immediately)
Provide Initial Troubleshooting Guidance, such as setup instructions, equipment checks, or minor repairs.
Consult with a technician over the phone to discuss the issue.
04
Step 4
Dispatching a team or specialist technician.
Schedule a convenient date and time for the customer.
Prepare a specialist technician along with the necessary equipment.
05
Step 5
Maintenance and Follow-up
Inspect the issue and repair the equipment.
If the issue cannot be repaired or resolved and it is a product-related problem, replace the product with a new one. Provide guidance on maintenance after the repair.
06
Step 6
Training or Providing Additional Knowledge to Customers
Provide guidance on the correct use of equipment or systems, and offer advice on system maintenance to extend its lifespan.
Satisfaction Guarantee
Confident in our after-sales service with a long warranty and a professional team.
One Stop Service
Everything goes through our sales team, providing comprehensive and all-around service.
Warranty
If the warranty has expired, but the product is from our store, we are ready to provide care and support for all customers within 1-2 years.
Our Projects
Denim Project, Chatuchak
Buwon Co., Ltd.
ALPLA PACKAGING Project (TFD 2 Industrial Estate)
Tri-En Toe-NEC Co., Ltd.
Sodick (Thailand) Factory Project
Thai Kicha (Thailand) Co., Ltd.
Immigration Office Project
MEC T-Holding Co., Ltd.
Residential Building Project, Thung Song Hong Police Station
MEC T-Holding Co., Ltd.
EMLIVE Project, Sukhumvit 22
MEC T-Holding Co., Ltd.
Thip Sugar Factory Project, Sukhothai
Thanasinthi Engineering Service Co., Ltd.
Chang Beer Factory Project, Wang Noi
Thanasinthi Engineering Service Co., Ltd.
Nestlé Project, Wang Noi
Poteam Builder Co., Ltd.
We focus on providing services that meet customer needs to ensure thehighest level of satisfaction
Protect your assets with advanced fire protection systems. We provide service with care, paying attention to every step.
